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This session explores the importance of child advocacy and effective complaint management, focusing on active listening, safeguarding rights, and fostering a culture where children feel safe to express concerns. Participants will learn practical strategies for handling complaints sensitively and transparently while promoting child participation in decision-making and continuous improvement in residential care settings.
To highlight the critical role of child advocacy and effective complaint management in residential care settings, ensuring that children and young people feel heard, valued, and empowered. This training will equip professionals with the skills to actively listen to the voices of children, understand their rights, and create an open culture where concerns and complaints can be raised safely. Participants will learn best practices for handling complaints with sensitivity, transparency, and fairness while adhering to legal and safeguarding frameworks. The session will also explore strategies for promoting child participation in decision-making, fostering trust, and ensuring continuous improvement in care practices.
The objectives of this course are for participants to:
Actively listen to children and young people to understand their perspectives, needs, and concerns while fostering trust and respect.
Establish safe, inclusive mechanisms for children and young people to express views, raise complaints, and participate meaningfully in decision-making.
Implement age-appropriate communication and supportive approaches to create a secure and empowering environment.
Effectively manage complaints and safeguarding allegations with professionalism, fairness, and adherence to safeguarding protocols, ensuring confidentiality and accountability.
Advocate for children’s rights, resolve underlying issues, and promote their safety, well-being, and meaningful participation in care decisions.
TESTIMONIALS
What our clients say about our courses
Your training has been invaluable, deepening our understanding of recording and its implications. Feedback has been unanimous - this work has led to more individualised care, better outcomes, and a greater sense of safety for our children.
Head of Operations
Leanne’s training has transformed our safeguarding approach, enhancing knowledge and confidence while equipping staff with practical skills. This has improved daily practices and created a safer, more supportive environment for the children.
Director
The annual quality report reflects significant growth and commitment this year—thank you for sharing. Recent discussions highlight how training has clarified needs, expectations, and processes, making everyone feel safer and more accountable. This is a testament to the relentless efforts of you, Leanne, and the wider management team.
Business Manager
The training was highly valuable. The trainer was knowledgeable and approachable, making complex topics easier to understand. It reinforced my understanding of safeguarding and clarified the DSL role, helping me and my team leaders navigate grey areas. I feel more confident in my role as an RM and will refer back to our policies to ensure compliance.
Registered Manager
The safeguarding training I attended was highly informative and practical, offering valuable real world examples that I can apply directly in my role. The trainer’s expertise and the interactive elements made the session engaging and memorable, boosting my confidence in handling safeguarding concerns. It was a great refresher, and I would highly recommend it to anyone in a safeguarding role.
Residential Support Worker
I recently completed a Suicide and Self-Harm training session, and I am incredibly impressed with the depth and quality of the content. Leanne was both knowledgeable and engaging, providing clear, actionable guidance on handling sensitive topics such as ligature safety, self-harm recognition, and prevention techniques. The training not only expanded my knowledge but also equipped me with practical tools to identify warning signs and respond appropriately in crisis situations. I feel more confident in supporting individuals who may be struggling with these issues and am grateful for the resources provided. I highly recommend this training to anyone in the field, it’s a vital learning experience that will significantly enhance your ability to safeguard and support vulnerable individuals.
Registered Manager